1) Middle managers who don’t understand new technology have enough power, a motive (survival!), and often band together, to protect the status quo. The bigger the research company, the more this happens.

2) Established MR companies are run by accountants. The will avoid risk and try to make the old methods leaner and more efficient until they have absolutely no other choice. This systematically inhibits innovation and frustrates the clued-in people within the company until the give up and leave.

Seth Godin said it best: http://sethgodin.typepad.com/seths_blog/2008/03/the-forces-of-m.html

MR HERETIC’s last blog post..Safe is the New Dangerous